Anytime, anywhere on tap assistance. Our technical support services team at Change It help your IT teams fix problems fast, so your business has more time to focus on innovation. We’ll help you increase efficiency and improve IT service levels while simultaneously controlling costs. 

Support Where you are: 

No matter what size your organisation is we have a support solution that meets your ever changing needs. Our global support offering can cover you from 8x5 up to 365 24/7 rapid response depending on your need. 
Certified Engineers, (Desktop, Laptop, Servers, Network, Printers and more) 
Hardware, software, Office365, On premise Microsoft and many other systems 
SME Cyber Security, PCI/DSS compliance, GDPR Compliance 
End user support 
CRM & ERP such as (MS Dynamics & Odoo) 
Remote & mobile working 
Your virtual it department on tap 
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Managed Print | Intelligent Workplace Solutions 

Change IT can help you save 35% on average of your current print spend. Through thorough analysis and using our specialist knowledge of the print industry we are able to advise and deliver incredible cost savings which would be harder to attain otherwise. 
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Benefits of Change-IT and IWS: 

Savings in Print and Copy costs via Xerox Device Agent Software Greater Control/Visibility of your Print and Copy Environments Improved Cost Control/Productivity for IT and Purchasing Global Environmental Improvements Security/On Demand Print Applications. 
Change-IT have a certified Managed Print Services Provider that gives you confidence that you are working with a trusted advisor. Consumables are Automatically Ordered and Delivered just when you need them working with secure Xerox XDA software which monitors 24/7 all of the Printers, Multifunction Devices and Automatically Engineer visits when required. 
End-Users have the access to check the current status of all Equipment and raise and any enquiries if required Implement the following Key Areas in the MPS solution: 
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Assess and Optimise 

You understand your current Environment and your Total Cost of Ownership (TCO) and Current Costs. We utilise a structured quick, full or bespoke project-based Service and bespoke to the clients requirements to meet their needs highlighting cost savings and where we can reduce your carbon footprint. 

Secure and Integrate 

The MPS solution ensures everything connects to your IT environment in a secure, compliant way and managing the right solution i.e. mobile printing with phone and tablets to manage our clients expectations/requirements all the way through the process dealing with all key point of contact within the business environment and concentrating on Key Factor especially Security/Control. 

Automate and Simplify 

Migrating customers to higher levels of Print and Document Management maturity, including converting paper-based workflows to digital and re-engineering processes for greater efficiencies to establish savings. 

Knowledge and Experience 

Our experience and knowledge of the large format print industry enables us to advise you and your business of the best solutions to keep costs low and return on investment high. Our team of experts offer a wide range of print management services ranging from contract management to print management programmes. 
Manage vendor selection, negotiation and contract management all tailored to your business according to resources and desired involvement. Depending on your business requirements we analyze and evaluate all print related equipment, vendors and contracts. We manage all contracts for onsite resources, vendor selection and negotiation to ensure you are getting the best possible deal. Our team also manages all your print-related vendor selection, contract negotiation and contract management. 

Change IT Project Management 

We believe very strongly in visible executive leadership and will look for the sponsor of any effort we are involved with to take an active role in setting the direction and the spirit into the team. 

Our approach & methodology 

We believe very strongly in visible executive leadership and will look for the sponsor of any effort we are involved with to take an active role in setting the direction and the spirit into the team. Beyond that we have a pallet of in-house developed or enhanced tools which we will be utilising: 
MSP (for programme & change management) and Prince 2 (for projects) are our foundation upon which we will build an approach professionally tailored to your needs. 
Business requirements gathering will be done primarily through professional workshops as well as individual meetings with key stakeholders. White paper drafts, business analysis, research, business case formalising. 
Stakeholder management and clear two-way communication plan is at the core of how we work and there is particular attention paid to building robust bridges and relationships between the Business and IT. 
Quantifiable benefits will be established from the planning stage and their achieving can be clearly measured in the KPI’s the we will establish as part of any BI solution. 
Blended Resources working with your people to assist on leading change. We resource tailored to the size and requirements of your project, from a combination of IT Projects own people or through our close partnerships or network of contract personnel handpicked for particular expertise. 

Project Resourcing 

As well as our internal team we have access to a vast array of industry experts who the team have worked with on previous projects and assignments, offering the ability to hit the ground running and deliver excellent service and project delivery quickly and effectively. 

Methodologies & best practices:   

We can instil a best practice approach into any organisation in a flexible and proactive manner. Our team have been instrumental in creating competitive advantages for our clients through IT & business architecture and robust stakeholder management, both internal and externally focussed. IT Projects believes that with the right blended business & IT architecture, operational processes, and business intelligence placed at finger tips, you will always have the competitive edge! 
What is it? 
Formal in-house programme, project and portfolio management methodologies and practices based on best of breed foundations and tailored for your specific needs and capabilities 
What value does it bring? 
Ensure the management disciplines are formally recognized as best practice methods for successful change delivery 
Why would you need it? 
Improve programme and project performance in delivering business benefits 
What is it we can do for you? 
Create and roll out a tailored programme, project & portfolio management methodology and best practices emphasising business value 

PMO setup and best practices:  

What is it? 
A governance, tracking and reporting function enabling improved & consistent performance in scoping & delivering programmes & projects. 
What value does it bring? 
A structured organisational body for initiative governance whether programme, project or portfolio 
Establishes a portfolio and resource management process, ensuring that initiatives are selected and staffed based on their strategic priority 
Why would you need it? 
Creates a communications and review process with executive management to ensure initiatives are consistently aligned with main business strategies 
Improve the cost effectiveness of IT including visibility into redundant / overlapping activities, cost performance and resource utilisation 
What is it we can do for you? 
We build PMOs using a common maturity model, building up from foundation processes through to P&PM management processes using best practice 

Our Partners 

We stand out from the crowd by partnering with the very best in the IT market place, which in-turn allows us to offer our clients bespoke solutions that exceeds their business needs by implementing the latest in leading edge technology. 


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